Refund and Return Policy

 

Medical Supply Products

Due to health and safety regulations as outlined by Health Canada, we are unable to accept returns on any medical supply products. This policy ensures the highest standard of hygiene and safety for all our customers.

Medical Equipment

We understand that circumstances may require the return of medical equipment. Please review our return policy for medical equipment below:

  1. Return Period: Products must be returned within 30 days of receipt.
  2. Return Authorization: Prior to returning any equipment, a return authorization must be requested and obtained. Unauthorized returns will not be accepted.
  3. Condition of Product: All returned items must be in their original, undamaged packaging. Products must be free from signs of use or wear.
  4. Restocking Fee: All approved returns are subject to a 30% restocking fee. This fee covers the inspection, testing, and repackaging of returned items.
  5. Shipping Charges: Customers are responsible for all return shipping charges. Initial shipping charges are non-refundable.
  6. Warranty: All warranties are honored according to the terms set forth by the product’s manufacturer. We facilitate the warranty process, but specific terms and conditions are dictated by the manufacturer.
  7. Custom Orders: Please note that most custom orders are non-returnable. Any exceptions will be noted at the time of purchase.

For any inquiries or to request a return authorization, please contact our customer service department. Our team is committed to ensuring a smooth and satisfactory return process.

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